Virtual care* provides immediate, on-demand 24/7/365 access to affordable, quality non-urgent care for minor conditions, preventive wellness screenings, and behavioral health services through MD Live.
What conditions can virtual care doctors treat?
Are claims for visits with virtual care doctors covered at my in-network coinsurance percentage?
Yes. The claims for visits with virtual care doctors will be processed by Allegiance, and you will receive an explanation of benefits (EOB), just as you do when other medical claims are processed. If you are a member of the Open Access Plus (OAP) plan, you will be responsible for the in-network non-CCN copay. If you are a member of the medical High Deductible Health Plan (HDHP) with HSA, you will be responsible for the full cost of any service (charged at the in-network rate) until the deductible is met, then you pay 20% coinsurance.
How do I access virtual care?
You can access care via online, video or phone. Your first step is to register online so you are ready to use the service when it is needed. Connect MDLIVE through mdlive.com/allegiance.
*You must be enrolled in one of Inovalon’s plans to participate in virtual care. Copay fees will apply at the time of service.
