As a Cigna member, you have access to board-certified doctors and mental health professionals by phone, secure video or online through Cigna’s virtual care service MDLive.

Virtual care provides immediate, on-demand 24/7/365 access to affordable, quality non-urgent care for minor conditions, preventive wellness screenings and behavioral health services.

What conditions can virtual care doctors treat?

Allergies, asthma, bronchitis, cellulitis, cold and flu, constipation, diarrhea, ear infection, fever, gout, headache, infections, insect bites, joint aches and pains, poison ivy, rashes, respiratory infections, sinus infection, skin inflammation, sore throat, sports injuries and urinary tract infection.

Cold and flu, constipation, ear infection, fever, nausea, pink eye and vomiting.

Blood work and biometrics. Simply make your appointment online and go for a quick visit to a lab. The rest is completed online and via video or phone, wherever it’s most convenient for you. You’ll receive a summary of your screening results for your records.

Counseling Sessions

Counseling sessions for grief/loss, life changes, panic disorders, parenting issues, postpartum depression, stress and relationship issues. This is separate from your EAP benefit and subject to your medical deductible and coinsurance rate. This feature gives you access to speak to a licensed counselor or psychiatrist 24 hours a day 7 days a week for mental health needs.


Talkspace provides convenient, safe and secure online therapy from any location. Click here to learn more.

Are claims for visits with virtual care doctors covered at my in-network coinsurance percentage?

Yes. The claims for visits with virtual care doctors will be processed by Cigna, and you will receive an explanation of benefits (EOB), just as you do when other medical claims are processed. If you are a member of the PPO plan, you will be responsible for the in-network non-CCN copay. If you are a member of the Choice Fund HSA plan, you will be responsible for the full cost of any service (charged at the in-network rate) until the deductible is met, then you pay 20% coinsurance.

How do I access virtual care?

You can access care via online video or phone. Your first step is to register online so that you are ready to use the service when it’s needed. To register, go to

*You must be enrolled in one of Inovalon’s Cigna plans to participate in virtual care. Copay fees will apply at the time of service.

Father and daughter using telemedicine from home

Ready to enroll or make benefits changes?

Contact the Inovalon Benefits Center for questions and enrollment help (M-F 8:00 a.m. – 5:30 p.m. ET)