As a Cigna member, you have access to board-certified doctors and mental health professionals by phone, secure video or online through Cigna’s virtual care service MDLive.
Virtual care provides immediate, on-demand 24/7/365 access to affordable, quality non-urgent care for minor conditions, preventive wellness screenings and behavioral health services.
What conditions can virtual care doctors treat?
Are claims for visits with virtual care doctors covered at my in-network coinsurance percentage?
Yes. The claims for visits with virtual care doctors will be processed by Cigna, and you will receive an explanation of benefits (EOB), just as you do when other medical claims are processed. If you are a member of the PPO plan, you will be responsible for the in-network non-CCN copay. If you are a member of the Choice Fund HSA plan, you will be responsible for the full cost of any service (charged at the in-network rate) until the deductible is met, then you pay 20% coinsurance.
How do I access virtual care?
You can access care via online video or phone. Your first step is to register online so that you are ready to use the service when it’s needed. To register, go to myCigna.com.
*You must be enrolled in one of Inovalon’s Cigna plans to participate in virtual care. Copay fees will apply at the time of service.
